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Kathy5858
Cook
(0)
Solved (Go to Solution)

Adding computer Accounterror5 code

I am unable to add a new computer.  I upgraded today and my plan states I have 2 computers.  I took suggestions to click the continue but did not work.  I have been doing this same step for 45 minutes to no avail.  Thank you for your help.

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Telemachus
Moderator
(58)

Re: Adding computer Accounterror5 code

Hi @Kathy5858,

 

What's the exact message you're getting when trying to add the additional computer?

 

Thx,

Telemachus

Mozy Support

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Highlighted
JaredG
Moderator
(479)

Re: Adding computer Accounterror5 code

@Kathy5858


We haven't heard from you in a few days, please post any questions or comments.

 

Thank you,

Jared
Mozy Support
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ScottS1
Moderator
(127)

Re: Adding computer Accounterror5 code

@Kathy5858

 

Just checking in. Do you still need assistance? We will be marking this thread as resolved shortly. Please respond if you still have questions or concerns regarding this topic.

 

Regards,

 

Scott

Mozy Forum Moderator

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JaredG
Moderator
(479)

Re: Adding computer Accounterror5 code

@Kathy5858

 

I see that you were able to add a computer to your account yesterday.

 

Can you please update this thread and post a solution and mark it as solved?

 

Thank you,

Jared
Mozy Support
0 Reps
JaredG
Moderator
(479)

Re: Adding computer Accounterror5 code

@Kathy5858


We haven't heard from you since your initial post.  Please post any questions or comments, otherwise please mark this thread as solved.

 

Thank you,

Jared
Mozy Support
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Kathy5858
Cook
(0)
Solution

Re: Adding computer Accounterror5 code

This has been resolved.  Waiting a couple of days cleared up the issue.

 

Note:  I have tried to send this reply several times and it does not seem to post...I'll try once again.

 

Thank you again for your assistance.

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