We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
2Q About Moving Files to new computer- Are files Here Free of Viruses & Malware
1. My desktop (with Vista) wouldn’t open after I clicked my profile - at 1 point I clicked f2 & f12 buttons and found myself on a black screen with a tiny message that my version of Windows was invalid. (?) Since my computer was so old, I decided to buy another one.
Before my computer died, I received messages from Malwarebytes that it was unable to update; same thing with Norton Anti-virus.
I’m concerned if I download my files from Mozy, is it possible I might be downloading a bad file from my computer that was saved at Mozy? With a virus or malware).
2. I’ve been reading posts about transferring all files from an old computer to a new one. I’m not clear about something, though. When files are transferred, where do they go? Are they all put in C: ? I’m going from a computer with Vista to one with Win10.
Re: 2Q About Moving Files to new computer- Are files Here Free of Viruses & Malware
Mozy stores what ever data you have sent us. So it is indeed possible that the files sent are bad. More likely there is something wrong with your computer (and thus the files are fine). Now, one reason this may be happening is Microsoft no longer puts out patches for Windows Vista, and as such many programs, ours included, are no longer compatible with that old Operating System. Now the programs may still work for a while regardless. I would advise updating your version of Windows in that case, which may help with the other issues.
Benjamin_C ~Mozy Support
PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!