I am getting "mozyhome cannot back up" error after "registering for events" and "updating file list", which indicates "The background service for MozyHome is not running". "Fix It" does not fix it. I see no crash report in the library.
I tried uninstalling, rebooting, reinstalling, but still doesn't work.
Running Mozyhome version 22.214.171.1240 on MacBook4,1 under OS X 10.6.8
Last backed up successfully on 26 May. Hasn't worked for the past several days. Any other suggestions?
Solved! Go to Solution.
We'll need more information to identify the root cause of this issue. We'll likely need to look at the Mozy log files and the system logs from around the times that the reinstall was attempted. I've created a case for you in our support system so we can take this offline, as those logs will contain non-public information about your account and your computer.
I just noticed that you had interacted with another of our community users in another thread: http://community.mozy.com/t5/Mozy-for-Mac/Mozy-Can
Did his suggestion resolve the issue?
I see tauchris's comment about "Proxy Auto Configuration" but I have no idea what that is or how to change it. Nor do I feel competent to change it without more information.
Others have suggested turning "automatic proxy configuration" off in System Preferences -- Network -- Advanced. But did not have "automatic proxy configuration" on. However, I did have "auto proxy discovery" on. I unchecked "auto proxy discovery" and now Mozy seems to be working again. I will wait and see if turning "auto proxy discovery" off causes anything else to malfunction. But in the meantime, problem temporarily solved.
In case it helps anyone else -
I had *neither* of the auto proxy options mentioned above (and in the source thread) selected, but I simply changed and then reset all of my network preferences and even though they didn't ultimately change, that seems to allow me to back up now. Some glitch between Mozy and MacOS, apparently?
None of the Select a protocol to configure: were checked including Auto Proxy Discovery. What exactly did you mean by "I simply changed and then reset all of my network preferences and even though they didn't ultimately change."
I mean I opened the system preferences related to the network and found the proxies tab (under the Advanced settings) that had auto proxy and a half-dozen other setting options. None of those options were selected. But I selected a couple, then unselected the same couple (so it was in the same state as it was to begin with, i.e., none selected) and clicked OK, which takes you back to the main Network SysPref tab, and clicked apply.
Then I tried to run backup again and this time it worked.
So even though I never actually changed any setting from what it had previously been, the process of re-applying the very same settings fixed the issue. (I had previously tried changing my network access from Airport to hardwire and back with no effect, but for whatever reason, reapplying the proxy settings was more successful.)