do back ups restart each time if i turn off in between? also, how do i access backed up files?

[#1]

Hi,

I'm new to Mozy and can't seem to find the answers to my questions anywhere.

So I started backing up about a week ago, and my computer was about 20% or so backed up. Today, it's at 2%, which doesn't make sense... I haven't added any new files to my computer. How does this make sense? What is happening? Do I have to do my initial backup all at once? Because I've been shutting off my computer occasionally during the back up so its not constantly running.... can I not do this? Do I have to do the back up all at once?

Also... how do I access my backed up files? I can't seem to figure out this for the life of me

Thanks

[#2 · Accepted solution]

Hi there,

Mozy now shows 2% of the remaining files, you can see the amount of file s decreasing hour after hour.

21GB are on our servers so far

In order to access your files, please connect here with your email and password.

https://mozy.com/login

You can find more help on our Knowledge base:

http://mozy.force.com/support/mozyKnowledgeBase

Thanks,

Regis.