We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

/t5/Mozy-for-Mac/Switched-from-PC-to-Mac-help-please/m-p/90835

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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
loribarb...

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Switched from PC to Mac - help please?

 
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Benjamin_C
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Re: Switched from PC to Mac - help please?

Here is a really good article on how to migrate Mozy over to the Mac. Note that part of this is deleting the files from our servers if you want to use the same computer slot on the account. If you do that, just make sure all the files are on the new computer first!

http://support.mozy.com/articles/en_US/FAQ/How-do-I-migrate-from-Windows-to-Mac

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
loribarb...

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Re: Switched from PC to Mac - help please?

That is my issue--I do not know how to retrieve files before switching to new MAC.  Can you help me with that?

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AngelinaS
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Re: Switched from PC to Mac - help please?

@loribarberi   You will start with the web restore process as per http://support.mozy.com/articles/en_US/FAQ/Create-Web-Restore-MozyHome then withing the Mozy Restore Manager perform the steps as per http://support.mozy.com/articles/en_US/FAQ/How-to-restore-PC-backups-to-a-Mac   This will download the files that were backed up from the PC that is on the Mozy servers down to your Mac.  

 

To resume backups, please follow steps as per http://support.mozy.com/articles/en_US/FAQ/How-do-I-migrate-from-Windows-to-Mac to delete the Windows computer from the account so you can install Mozy to add the Mac for backups.  The restore will need to be complete before you delete the Windows computer.  Once a computer is deleted from the account, so are all the backed up files.  But when switching platforms, this needs to be done.

 

If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
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JaredG
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(825)

Re: Switched from PC to Mac - help please?

@loribarberi

 

How's migrating Mozy to your Mac coming along?  Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
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ScottS1
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Re: Switched from PC to Mac - help please?

@loribarberi

 

Thank you for reaching out. We haven't heard from you recently and just wanted to ensure things are running smoothly for you. Let us know if you have any other questions.

 

Regards,

 

Scott

Mozy Support

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