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karenfrcr
Cook
(0)
Solved (Go to Solution)

Restore

When I restore to a new computer, will restore delete any new files I have already created on the new computer?

 

0
ScottS1
Moderator
(86)

Re: Restore

@karenfrcr

 

Thank you for reaching out. My sincerest apologies on the delay. As far as restoring you files, I recommend doing so at:

 

- https://secure.mozy.com

- You can then click on Restore Files at the Account Pages site

- Otherwise you'll land at Devices and Sycned off to the left

- Select the files and folder individually or all and download them

- You can name the restore, choose a restore date, then include deleted files for the most thorough restore

- Download the Restore Manager if necessary, then follow the steps to download the .mzd file

- Be sure to install the Restore Manager then after it's installed, open the .mzd file

 

At this point you can point the restore to a specific folder. Don't choose the original location because that is what will restore the files to C:\Users and will overwrite what is already there if it's the same PC. So I suggest just making a folder on your Desktop, then restoring the files to that folder. Then you can move them where you want and not risk them overwriting other files on your OS.

 

Regards,

 

Scott

Mozy Support

0
angelag
Community Manager
(1191)
Solution

Re: Restore

Hi @karenfrcr,

 

To expand on what @ScottS1 said, any method you use to restore your files should give you the option to "Overwrite" or "Rename" when downloading the files. This is so if any files encounter the same file, or same-named file on the system, you can either overwrite the older file with the newly downloaded file or rename the file you're downloading so you keep both copies.

Angela G.
Community Moderator/Technical Support
0
AngelinaS
Moderator
(222)

Re: Restore

@karenfrcr   Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0
angelag
Community Manager
(1191)

Re: Restore

Hi @karenfrcr,

 

We haven't heard from you in a while, so we're hoping that means this issue is resolved and we're going to mark it as such. If you have any further questions or concerns please don't hesitate to let us know.

Angela G.
Community Moderator/Technical Support
0