We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
- You can then click on Restore Files at the Account Pages site
- Otherwise you'll land at Devices and Sycned off to the left
- Select the files and folder individually or all and download them
- You can name the restore, choose a restore date, then include deleted files for the most thorough restore
- Download the Restore Manager if necessary, then follow the steps to download the .mzd file
- Be sure to install the Restore Manager then after it's installed, open the .mzd file
At this point you can point the restore to a specific folder. Don't choose the original location because that is what will restore the files to C:\Users and will overwrite what is already there if it's the same PC. So I suggest just making a folder on your Desktop, then restoring the files to that folder. Then you can move them where you want and not risk them overwriting other files on your OS.
To expand on what @ScottS1 said, any method you use to restore your files should give you the option to "Overwrite" or "Rename" when downloading the files. This is so if any files encounter the same file, or same-named file on the system, you can either overwrite the older file with the newly downloaded file or rename the file you're downloading so you keep both copies.
We haven't heard from you in a while, so we're hoping that means this issue is resolved and we're going to mark it as such. If you have any further questions or concerns please don't hesitate to let us know.