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Energy_E...

Student
(0)
Solved (Go to Solution)

Restore From Media

I've been trying to restore my files on my Mac from Media sent by Mozy for days.  I initially tried from the server but it was taking too long, the media is as slow.  My Mozy account expires in a few days, and my guess is that they are doing this on purpose so i cannot delete my account.

 

I've had absolutely no support and cannot reach anyone to help me.  I don't want to waste another $300 for this lousy service.

 

Any suggestions?

 

Thanks

EMMA

 

0
JaredG
Moderator
(580)

Re: Restore From Media

@Energy_Emma

 

The media restores usually very fast on a Windows or Mac operating system either way even if the restore is large unless your computers resources are low and your computer is already preforming other tasks that are extensively using resources.

 

You may want to run the restore on another computer.

 

Also here are the media restore instructions for Mac or Windows.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
ShawnL
Community Manager
(565)
Solution

Re: Restore From Media

@Energy_Emma - I went ahead and created a case with support for you who will reach out to you about your question. Please look for a separate email with additional information. 

 

Thanks!

Shawn L.
Community Manager
ShawnL
Community Manager
(565)

Re: Restore From Media

@Energy_Emma - Just a quick update. Our support team has reached out to you through your case. If you didn't receive the response, please let us know and we will resend or we can try contacting you via another method. 

 

Thanks!

Shawn L.
Community Manager
ScottS1
Moderator
(57)

Re: Restore From Media

@Energy_Emma

 

Have you received any update on your case? Have things changed for you?

 

Regards,

 

Scott

Mozy Support

0
angelag
Community Manager
(1029)

Re: Restore From Media

@Energy_Emma,

 

I show that @AngelinaS created a case and reached out to you on the 12th, and we haven't heard back from you there or via this forum. Did you resolve the issue? Is there anything further we can help you with?

 

If we don't hear back from you in a few days we will mark this thread as solved. Please let us know if there is anything further we can assist you with.

Angela G.
Community Moderator/Technical Support
JaredG
Moderator
(580)

Re: Restore From Media

@Energy_Emma

 

We haven't heard from you since your initial post.  Please post any questions or comments, otherwise please mark this thread as solved.

 

Thank you,

Jared
Mozy Support
0
ScottS1
Moderator
(57)

Re: Restore From Media

@Energy_Emma

 

We will now mark this thread as resolved. It appears Angelina is assisting you. We wish you all the best!

 

Regards,

 

Scott

Mozy Support

0