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ralbers
Cook
(0)
Solved (Go to Solution)

Refund

Dear Mozy,

I have canceled my Mozy account and would like to request a refund.

Thank you.

Ralbers

0
Benjamin_C
Moderator
(158)
Solution

Re: Refund

I am going to create a case about this request. Expect an email shortly on the matter. Also, send me a PM if you don't get the email or anything weird happens, else we can communicate via the case I'm creating. Have a great day!

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0
AngelinaS
Moderator
(222)

Re: Refund

@ralbers   http://mozy.com/about/legal/payments_and_refunds explains about the refund policy.  If a customer cancels their account, refunds are not automatically issued.  They have to be manual entered into the system.  I see @Benjamin_C has already assisted you with your refund.

 

Please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0
JaredG
Moderator
(582)

Re: Refund

@ralbers

 

Since we have't heard back from you yet and this thread appears to have a solution, I have marked the appropriate post as solved.

 

Thank you,

Jared
Mozy Support
0
ShawnL
Community Manager
(565)

Re: Refund

@ralbers - Thank you for using the Mozy forum!

Shawn L.
Community Manager
0