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/t5/Mozy-for-Mac/Prorated-if-cancel/td-p/86017

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nadiakar...

Warrior
(5)
Solved (Go to Solution)

Prorated if cancel?

If I cancel my Mozy account (due to my unfortunate inability to make it work for me when needed)...will my rate be prorated?  It just auto-renewed for this year.  

0 Reps
zachm
Admin Emeritus
(393)

Re: Prorated if cancel?

I'm working on getting an agent to help you with some of these unanswered questions. I think this might be a last option. Sounds like they will be able to get you up and running.

Zach M.
Community Manager
0 Reps
jonr
Moderator
(41)

Re: Prorated if cancel?

I show that information about this question was provided in a response to an open case you have with Mozy Support, did that information help answer this question for you?

 

Thanks,

 

Jonr

0 Reps
nadiakar...

Warrior
(5)

Re: Prorated if cancel?

Hello - I did not get an answer to this question.  I am working on sorting out my issues today.  If I can make Mozy work for me, I will keep the account; however, I would like an answer to this question if I cannot.  

0 Reps
AngelinaS
Moderator
(222)
Solution

Re: Prorated if cancel?

@nadiakarina  This link explains the Refund policy:  http://support.mozy.com/articles/en_US/FAQ/Refund-FAQ

 

If this helped you please like the response given and press Accept as Solution


Thank you,


Angie
Moderator

JaredG
Moderator
(825)

Re: Prorated if cancel?

@nadiakarina

 

Did @AngelinaS answer your question regarding a prorated refund if you decide to cancel?  Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
jonr
Moderator
(41)

Re: Prorated if cancel?

Has the information provided resolved your issue? Don't hesitate to post if you still need assistance.

 

Thanks,

 

Jonr

0 Reps
Tyler_W
Moderator
(72)

Re: Prorated if cancel?

@nadiakarina

 

We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

Tyler W.
Community Moderator, L1 Team Lead
0 Reps
PTNubs
Moderator
(272)

Re: Prorated if cancel?

@nadiakarina, we haven't heard any responses from you on this thread.

Your backups are still unsuccessful due to the AccountError3 (over limit) error.

 

I will have an agent make a case and reach out to you again.


Peter M
Community Moderator
0 Reps