Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!

Looking for Support?
Create a new post with your question and our community members and moderators will be happy to help answer it for you!
Solved (Go to Solution)

No back up for 109 days

 Most has not backed up anything from 2017 from one computer. I says a successful backup, but when I check the folder, there is nothing from 2017.



Re: No back up for 109 days



Hello, I see that you have already opened a Mozy Support case for this issue. Can you collect and upload your Mozy logs to the case, by doing the following:


-Hold Option and click the Mozy backup software icon in the menu bar, then click Collect Log Files.
-In the Mozy Collector window that appears, click Collect Files
-A compressed file containing the collected files will be placed on your desktop.
-Log into the Mozy support page:
-In the My Support section, click My Cases
-Click case number 01628197
-Once the case loads, you will see the option to upload your log files


Let me know if you have any questions.





Re: No back up for 109 days



It looks like you have an open case with Allen and you were able to upload the logs.


Please continue to work with Allen on this case and if you have any questions in the mean time please post any time in the Mozy community forums.


Thank you,

Mozy Support