Alert: Attention macOS High Sierra Users: We are aware there may be some compatibility issues between macOS High Sierra and Mozy. Your backed up data remains protected. We will continue to provide updates as they become available.
Hello, I see that you have already opened a Mozy Support case for this issue. Can you collect and upload your Mozy logs to the case, by doing the following:
-Hold Option and click the Mozy backup software icon in the menu bar, then click Collect Log Files. -In the Mozy Collector window that appears, click Collect Files -A compressed file containing the collected files will be placed on your desktop. -Log into the Mozy support page: http://support.mozy.com/ -In the My Support section, click My Cases -Click case number 01628197 -Once the case loads, you will see the option to upload your log files