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No back for 2017

 Mosy has not backed up anything from 2017 from one computer. I says a successful backup, but when I check the folder, there is nothing from 2017.



Re: No back for 2017



Hello, I see that you have already opened a Mozy Support case for this issue. Can you collect and upload your Mozy logs to the case, by doing the following:


-Hold Option and click the Mozy backup software icon in the menu bar, then click Collect Log Files.
-In the Mozy Collector window that appears, click Collect Files
-A compressed file containing the collected files will be placed on your desktop.
-Log into the Mozy support page:
-In the My Support section, click My Cases
-Click case number 01628197 
-Once the case loads, you will see the option to upload your log files


Let me know if you have any questions.





Re: No back for 2017



I've closed this thread as it's a duplicate thread to:

Mozy Support