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/t5/Mozy-for-Mac/No-back-for-2017/td-p/92886

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jmom
Assassin
(15)
Solved (Go to Solution)

No back for 2017

 Mosy has not backed up anything from 2017 from one computer. I says a successful backup, but when I check the folder, there is nothing from 2017.

 

Telemachus
Moderator
(70)
Solution

Re: No back for 2017

@jmom

 

Hello, I see that you have already opened a Mozy Support case for this issue. Can you collect and upload your Mozy logs to the case, by doing the following:

 

-Hold Option and click the Mozy backup software icon in the menu bar, then click Collect Log Files.
-In the Mozy Collector window that appears, click Collect Files
-A compressed file containing the collected files will be placed on your desktop.
-Log into the Mozy support page: http://support.mozy.com/
-In the My Support section, click My Cases
-Click case number 01628197 
-Once the case loads, you will see the option to upload your log files

 

Let me know if you have any questions.

 

Regards,

Telemachus

JaredG
Moderator
(825)

Re: No back for 2017

@jmom

 

I've closed this thread as it's a duplicate thread to:

 

https://community.mozy.com/t5/Mozy-for-Mac/No-back-up-for-109-days/td-p/92885#.WaSGZclDuUk

Jared
Mozy Support