We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
Hello, I see that you have already opened a Mozy Support case for this issue. Can you collect and upload your Mozy logs tothe case, by doing the following:
-Hold Option and click the Mozy backup software icon in the menu bar, then click Collect Log Files. -In the Mozy Collector window that appears, click Collect Files -A compressed file containing the collected files will be placed on your desktop. -Log into the Mozy support page: http://support.mozy.com/ -In the My Support section, click My Cases -Click case number 01628197 -Once the case loads, you will see the option to upload your log files