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I registered to set up a phone appointment, waited an hour, set up another time, still no call..
My files are all duplicated on the Mozy server and I'm over my 125 GB because of that.
I'm 70+ and reasonably computer literate for my age, but do NOT understand the explanations given on this community board about "cleaning house" on the server. Is there another way to get assistance?
Thank you for any suggestions.
Solved! Go to Solution.
I've created a support case 01485232 for this issue. You should received an email shortly with the next steps on how to proceed.
***Updating this thread with my findings from the case I've been working on with the customer***
Mozy is not duplicating files. There was a confusion on my when browsing through Backup sets on the restore site, some backup sets are listed more than once. E.g two "Address Book,” two "Apple Mail”, etc. See screen shot.
The reason for multiple backup sets of the same category is because the files are coming from multiple users. E.g if a machine is backing up files from users A and B, they would have two backup sets of each category. Clicking on each backup set and hovering the mouse over a file shows the user where the files are coming from.
More update on this. After looking into your Backup history, I saw a huge on April 14th 2016, you added 114,767 files. This spike was caused by iPhotos. Apple's the transition from iPhoto to Photos caused your issue. Photos is meant to replace both iPhoto and Aperture. Once Photos is downloaded to the computer, all pictures are migrated from iPhoto over to Photos. Essentially what happens though is the library is duplicated and not simply moved. In the user’s Pictures folder you now have a new “Photos Library.photoslibrary” and a the original iPhoto library is renamed to “iPhoto Library.migratedphotolibrary”. These should be roughly identical in size and the same number of files. If you're backing up Photos, Mozy is now going to count that storage twice - because of iPhoto Library.migratedphotolibrary and Photos Library.photoslibrary which are duplicates of each other. To resolve the issue, remove iPhoto Library.migratedphotolibrary from the Mozy backup selection. To do so follow these steps:
Let's know if you've any questions. Thank you for using Mozy community.