Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Most Liked Users
User Reps Count
10
5
5
Announcements
New from the Blog: Take a Tour of the Mozy Admin Console
Take a tour of the Mozy Admin Console in Part 1, Part 2: Users & Machines, Part 3: SubPartners & SubAdmins, Part 4: Resources and Billing, and the most recent installment, Part 5: Graphs & Reports.

Looking for Support?
Create a new post with your question and our community members and moderators will be happy to help answer it for you! Don't forget to register!
rbenjacob
Student
(0)
Solved (Go to Solution)

MozyHome MAC OS X 10.6 Snow Leopard

Installed new hard disk after crash. Need to restore my files. Latest MozyHome is for OS X 10.7+ but my old MAC has 10.6.8.

 

Now it's the moment for Mozy to show what it's good for Smiley Happy

 

Where can I download a version that works with OS X 10.6?

 

Thanks,

0
JaredG
Moderator
(470)

Re: MozyHome MAC OS X 10.6 Snow Leopard

@rbenjacob

 

The latest version of Mozy supports Mac OS X 10.10, 10.9, 10.8 and 10.7 and even some older version will work, however OS X 10.6 is not supported because the extremely old versions of Mozy that once worked with 10.6 will not work with our servers anymore.

 

Please post any other questions or comments.

 

Thank  you,

Jared
Mozy Support
0
rbenjacob
Student
(0)

Re: MozyHome MAC OS X 10.6 Snow Leopard

So here are the dilemmas:

 

1. How can I restore the data stored on Mozy with my 10.6.8 Mac after hd crash?

2. Going forward, I'd have to abandon Mozy?

 

tx

0
AngelinaS
Moderator
(222)

Re: MozyHome MAC OS X 10.6 Snow Leopard

@rbenjacob   You can restore the files as per http://support.mozy.com/articles/en_US/FAQ/Create-Web-Restore-MozyHome followed by http://support.mozy.com/articles/en_US/FAQ/Download-Files-with-Mozy-Restore-Manager

 

This will restore the files from the Mozy servers to your computer.  However, since we no longer support OS 10.6, you will not be able to use Mozy for a backup solution unless you upgrade your operating system to a supported version http://support.mozy.com/articles/en_US/FAQ/Which-operating-systems-does-Mozy-support

 

If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0
rbenjacob
Student
(0)

Re: MozyHome MAC OS X 10.6 Snow Leopard

ok. alas, my macbook won't go beyond 10.6.8 so this probably means a sad and unwelcome goodbye to a long friendship with mozy.

0
ScottS1
Moderator
(36)

Re: MozyHome MAC OS X 10.6 Snow Leopard

@rbenjacob

 

Do you mean it is a hardware limitation on upgrading your OS to a latter version? Have you consulted perhaps with Apple Care to see if they could do a clean install of a modern version, such as OS X Mavericks, Sierra, or even El Capitan?

 

Regards,

 

Scott

Mozy Support

rbenjacob
Student
(0)

Re: MozyHome MAC OS X 10.6 Snow Leopard

this old macbook reached its max upgrade limit.

0
angelag
Community Manager
(797)

Re: MozyHome MAC OS X 10.6 Snow Leopard

@rbenjacob,

 

That's very unfortunate and we're sad to hear it! Unfortunately since Apple itself no longer supports that version of their own operating system, we cannot support it either as we cannot get support for upgrades and security protocols as it is too outdated. We hope you'll be able to upgrade your computer in the future and use Mozy again with a newer machine and operating system.

 

 

Angela G.
Community Moderator/Technical Support
0
rbenjacob
Student
(0)

Re: MozyHome MAC OS X 10.6 Snow Leopard

nevertheless, it appears that restoring my files isn't working properly. 

 

(1) per your instructions, there is no link to your restore program, not on the link you provided neither on mozy website.

 

(2) i tried restoring directly from the site. I have three folders but only one was successful. for the other two, the smallest and the largest, the restore function generated bad zip file which also looked too small to include all files. i tried restoring on my mac and on linux machines with the same bad results

 

(3) apparently mozy supports linux (a version of ubuntu) but only for business subscribers 

0
angelag
Community Manager
(797)

Re: MozyHome MAC OS X 10.6 Snow Leopard

@rbenjacob

 

Unfortunately since the version of OS you are using is non-supported, it is also non-supported for restoring either. The compressed archives or Instant Download may be your only options that could work, but even then we can't guarantee functionality since Apple no longer provides relevant updates for that version of their OS.

 

I did check your list of archive restores and they do show here as being fully built and they have full functionality on this end, so if they aren't extracting on the machine it is likely an issue with your extraction software or the download losing connection.

Angela G.
Community Moderator/Technical Support
0