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/t5/Mozy-for-Mac/Mozy-stopped-working-iMac/td-p/93764

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jbashkow
Student
(0)
Solved (Go to Solution)

Mozy stopped working iMac

Even though I have uninstalled, reinstalled, rebooted, etc. my iMac (High Sierra), Mozy still will not work anymore.  I've used Mozy since 2009 (ok, with plenty of hiccups now and then), but as of 2 weeks ago all of a sudden, it will not connect with the Mozy servers anymore.  I can log onto Mozy thru my web browser and download previously saved files, no problem, connect with iCloud, surf the internet, etc. no problems.  But despite many manual starts to backing up - just churns away for hours on "Updating File List" then dies and won't connect.  I can't even get the chat support to respond, you click on the button and nothing happens.   Is anyone also frustrated like this???  thx, -jack

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JaredG
Moderator
(825)

Re: Mozy stopped working iMac

@jbashkow

 

Some times the "Chat" button doesn't work depending on your browsers settings and age (may be out of date).  Just use a different browser next time you attempt to contact support through Mozy Chats.

 

I see one successful backup from yesterday, but all other backups report the connection error.

 

Also I see that you are using an older version of Mozy that needs to be updated which may be apart of this problem.

 

Here is a link to the latest version of Mozy for Mac for Mozyhome accounts.

 

One you update, attempt another backup. 

 

Let us know if that works.

 

Thank you,

Jared
Mozy Support
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ScottS1
Moderator
(182)

Re: Mozy stopped working iMac

@jbashkow

 

Just checking in. Did you have any additional questions we can help answer?

 

Regards,

 

Scott

Mozy Forum Moderator

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jbashkow
Student
(0)
Solution

Re: Mozy stopped working iMac

Scott, since I did the opposite of what you had suggested, namely I uninstalled the 2.16 version and went back to 2.15, my iMac High Sierra's backup seems to be back on track.  Perhaps you can let me know when you think it might be safe to "upgrade" again?  thanks,  -jack

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