OK, here's the deal, so far as I am concerned.
I'm running Mac. Mozy has worked flawlessly for me for over a year. In the US, in Europe, wherever. I'm on MozyHome, but I understand that this is a loss-leader, and I am more than willing to pay for backup.
Then suddenly it stops working. In conversation with Mozy support, I learn that the servers have been "reconfigured" (whatever that means - I'm a lawyer, not a techie) and that some allegedly small proportion of users are now having "trouble." I'm urged to "upgrade" the software, which I do, but still the same. It starts loading, then suddenly it stops. I haven't had a complete backup since early November (when the servers were "upgraded").
What I am being told is that the problem I am having is a known bug in the Mac software, and that they are "working to fix it." I have been offered some sort of upgrade as of this coming Monday; otherwise we have to wait until January. If you peruse the Windows forums you will see that they are having trouble too.
I have been told that "not everyone" has this problem, which doesn't help. "Only a few" users have this problem, which may not even be true, and which also doesn't help. There's this obnoxious "user" over on Windows called "username_issues" whom I suspect of being in the pay of Mozy, who posts multiple posts telling me that this is all my fault. He/she/it is obnoxious and insulting into the bargain.
I repeat, I'm willing to pay for backup, but I want it to work, does Mozy get it???
It's there upgraded version that messed up everything this week. They have most likely reconfigured their backup server, too. I have uninstalled everything I had from Mozy, and while it runs, it cannot connect to the backup server. That's why I say it is most likely reprogrammed to accept the new and "improved version" that doesn't work.
You must know they have a competitor that also offers unlimited space for about $55 per year. I didn't used to work for MAC, or in the UK, but it now does both. It's a competitor, all one word. I just chose Mozy because I prefer paying monthly.
i'm quite sure nobody using a Mac has this problem. As far as they don't have subscribed for Mozy. Haha. Ok, there might be zillions of users out there without facing any problems... Ther might be some Mac users who don't cry for help in this forum. Let's give a dam' **bleep** on all these excuses. The problem is obvious in reaal live. Maybe somebody at mozy feels obliged to deliver a solution someday. Maybe eventually if the problem doesn't fix itselv by a miracle.
Good niight and good news.
I haven't been able to back-up since Nov 11. When I open preferences, it crashes. I can't even get to the support pages from my account home page. This is absolutely unacceptable. Maybe they think it's working for the majority because there's no way to report the problem.
Mozy, from what I understand from other folks who are also posting, has admitted there is a problem with their product. They are hoping to have it repaired by next week.
I uninstalled and trashed all versions, only to reinstall the version I had prior to the new updated one, in hopes it might run again. However, though it ran, it was never able to connect to the backup server.
For now, I have uninstalled everything Mozy, trashed them all, and am now waiting for them to repair their mess. Hopefully, it will then run again. Some folks have left Mozy for their largest competitor. I know who that is, and I once wanted to use it too, but at that time, they weren't set up for MAC. Also, that one must be paid by the year, and with Mozy, you can pay monthly if you wish.
If they don't have things up and running by this time next week, I may well go to a competitor, as well. I would just rather pay monthly instead of annually, too.
Well, I deleted everything Mozy, and reinstalled the new fangled 188.8.131.523 for AMC again, rebooted my system, and it's running. I won't know for sometime if it is able to actually complete the backup. I will post it either way, so at least others will know if things appear to be repaired or not.
I guess we'll just have to hang in and see, won't we?