We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
Solved (Go to Solution)

Mac OSX High Sierra - Preferences

No longer able to open preferences after upgrading to Mac OSX 10.13 (High Sierra).  Are there any updates or fixes to apply? 

0 Reps

Re: Mac OSX High Sierra - Preferences


Please be assured that all your backups are fine and we are aware that there are issues with this new release. Our engineers are working on this and we will update  you as soon as we have more information.

~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
Elite Level 1

Re: Mac OSX High Sierra - Preferences


The issue is still ongoing, and I don't figure out how to update to a new mozy version without the High Sierra preference conflict.

Any update?

0 Reps