[#1]

I can't find the link to Live Chat. Does it work on Firefox or Safari on OSX?

[#2 · Accepted solution]

One you login to the support section you should have the live chat and cases options available to you, you can see them on the left side of the page. If you're not logged in you won't see them.

[#3]

How do I get support if I can"t login?  Login window says it sent an email to authorize use, however I have never received it.

[#4]

I see two accounts under your name.  One was a MozyHome account that was never activated (though I've just send the confirmation email to you if you'd like to activate it).  The other was deleted yesterday.

It looks like your backups were not successful because of a filter error, likely caused by an overzealous anti-virus program on your system.  The anti-virus likely removed one of the files needed for Mozy's operation on your computer, which prevented it from backing up successfully.

[#5]

I can't login!  Live Chat told me to uninstall Mozy Home and redownload, but when I try, I get the error message that another user has my email address.  What do I do now?

[#6]

I do not see any way to connect to chat.

My stash is not synching.  I need real live support.

How do I get that.

[#7]

Is Stash reliable if there's no support for it?