Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Most Liked Users
User Reps Count
You could win a $100 Amazon gift card just by entering our latest contest! It's easy and your chance at winning a prize are excellent!

Restoring files from Mozy is simple and can be done from anywhere! Get to know the Restore Manager in our latest blog.

Please join us for Mozy's monthly webinar on Wednesday, October 26th at 9AM PDT. Make sure and register now so you don't miss it!

How do I discontinue the Mozy service?

I am unable find any documentation as to where I can cancel the Mozy service, please help.

Samurai Level 2

Re: How do I discontinue the Mozy service?

Hi...  I just copied this from the Mozy Knowledgebase.  I found it by searching the word "cancel" in Knowledgebase...  Hope this helps..  If they can't fix this Mac backup problem soon I will be doing the same I fear...  




I want to cancel and recieve a refund for my MozyHome account.



Note: When you delete your account online, your backed up files will be deleted. If you change your mind later and if you want those files, you will not be able to get them.


To request a refund, contact support.


To cancel your MozyHome account: 

  1. Log in to your account at
  2. Click My Profile.
  3. Under Communications, deselect the Mozy Newsletter and Mozy email notifications.
  4. Next to Member since, click delete account.
  5. Answer the brief questionnaire, then click Submit.