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Jagger
Spy
(5)
Solved (Go to Solution)

Creating space on compuer

My computer has reached maxed storage. Mostly photos. Should I delete photos from laptop once transferred to Mozy?

JaredG
Moderator
(654)

Re: Creating space on compuer

@Jagger

 

Mozy only keeps data that's selected for backup on your computer.  If a files is removed from the Mozy backup selection, Mozy will mark the file for deletion on our servers until expired by the accounts retention policy, which is generally 30 days for Mozyhome customers and 60 days for Mozypro customers.

 

So you must have files selected for backup to keep them in your Mozy cloud since we do not offer data archiving.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
angelag
Community Manager
(1191)

Re: Creating space on compuer

Hi @Jagger,

 

Did @JaredG's suggestion help answer this for you? Is there anything further we can assist you with?

Angela G.
Community Moderator/Technical Support
0
angelag
Community Manager
(1191)

Re: Creating space on compuer

Hi @Jagger,

 

I'm just reaching out to you again, we haven't heard from you in a few days and we'd like to make sure this gets resolved for you. Is there anything further we can help you with?

 

If we don't hear from you in a couple of days we'll mark the thread as resolved.

Angela G.
Community Moderator/Technical Support
0
JaredG
Moderator
(654)

Re: Creating space on compuer

@Jagger

 

 

We haven't heard from you since your original post, and after checking your account I don't see any storage space errors reporting.  Sounds like you were able to fix your backup selection size so it's below your storage limit.

 

Please post any questions or comments otherwise please mark this thread as solved.

 

Thank you,

Jared
Mozy Support
0
ScottS1
Moderator
(86)
Solution

Re: Creating space on compuer

@Jagger

 

Just checking in. I will be marking this thread as resolved. If you are running low on local Mac Disk Space please consider:

 

1. Get rid of old iChat logs

2. Delete application backups

3. Get rid of Mail downloads

4. Delete log files

5. Weed out iTunes dupes

6. Reset Safari

 

If you need further help with the above suggestions, please reach out to an Apple Specialist to guide you through this process. Also ask them what they recommend as well to free up some local Mac Disk Space.

 

If you intend to back up those photos on our system, then please realize the 30 day retention period for your account. So if you technically de-select those files then they are marked for deletion after 30 days from our servers.

 

My suggestion in this case then would be to simply back up those photos to our server, then try to locate a USB thumb drive within 30 days. Then you can restore the photos into the thumb drive. It's up to you what you want to do after you back up those photos to our servers. Or kindly follow the suggestion above.

 

Regards,

 

Scott

Mozy Support

0
ShawnL
Community Manager
(617)

Re: Creating space on compuer

@Jagger

 

Please let us know if there are any other questions we can help answer for you. 

 

Thank you for using the Mozy forums!

Shawn L.
Community Manager
0