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I cannot pause backups on the Mac version. I press pause but it doesn't actually stop it. Yes,I have waited. macOS Sierra 10.12.2.
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I see 2 devices on file. One that backed up successfully approximately 6 hours prior to this post, and another that hasn't backed up in over 2 months. So assuming that the computer you're having the issue with is the latter, I found that the last error message reported was ClientError5. On Macs, this indicates that the backup app is trying to backup broken symbolic links and thus fails as it cannot make sense of a link without an actual file being pointed to.
Please visit this link for steps to resolve this.
If you continue having issues, it will be necessary to work with Support to resolve this as it will involve the collecting of logs and more in-depth troubleshooting.
No, it did not resolve the issue as he assumed it was an older Mac that had not been backed up for a while. This is a MacBookAir and I still have the problem.
Okay, in that case the best option will likely be to uninstall/reinstall cleanly on the machine, since the client has become corrupted.
To do a clean uninstall/reinstall, follow these instructions exactly. Do not skip step 2, as it is very important to this process.
Please let us know how that goes.
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