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af
Spy
(5)
Solved (Go to Solution)

Cannot Login due to "Error"

 

I just downloaded Mozy on my new computer.

 

I deleted my old computer from my account, and just want to start backing up on my new computer. 

 

After installing the software on my new computer, when I try to log in (on my computer), it says "Error"

 

Extra information: 

I have a free account. I have not used Mozy for a while -- did they freeze my account? 

 

Thanks.

0
username...

Master Level 1
(2981)
Solution

Re: Cannot Login due to "Error"


af wrote:

 

I just downloaded Mozy on my new computer.

 

I deleted my old computer from my account, and just want to start backing up on my new computer. 

 

After installing the software on my new computer, when I try to log in (on my computer), it says "Error"

 

Extra information: 

I have a free account. I have not used Mozy for a while -- did they freeze my account

 

Thanks.


Yes, sort of.

 

Please read this: http://support.mozy.com/articles/en_US/FAQ/I-received-an-email-stating-that-my-account-has-been-inac...

 

If you create a new account, you get 2GB of free space.

 

If you use this link...

https://secure.mozy.com/?ref=SHMPWS

...to create your new free account, you get 2.25GB of free space.

Tyler_W
Moderator
(72)

Re: Cannot Login due to "Error"

Hi @af it appears that you were able to successfully back up this new computer. But @username_issues is correct, if you leave your free account inactive for some time it will automatically close.

Tyler W.
Community Moderator, L1 Team Lead
0
af
Spy
(5)

Re: Cannot Login due to "Error"

Hi @Tyler_W@username_issues

 

Thank you both for replying. 

 

I kept getting the error message, and then a couple hours later, while doing unrelated things on my computer, a window popped up and said 'please configure Mozy settings' and it worked fine. Now it's working great.

 

Thanks!

ShawnL
Community Manager
(396)

Re: Cannot Login due to "Error"

@af

 

I'm happy to hear that your issue has been resolved! Please let us know if you have any additional questions by posting an update or a new thread in our community forum, and our members will be happy to help. 

 

Have a great day!

Shawn

Shawn L.
Community Manager
0