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I haven't been using Mozy for quite some time - it just stopped working and I got tired of trying to fix it. I forgot to cancel in time and was just charged an annual fee of $175.89. I'd like to see that refunded and cancel the service but could not find a way to do that other than posting oh this forum. Can you please send me in the right direction here? Thank you.
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We'll be happy to assist you with this! Because of the sensitive account information involved, I will be sending you a Private Message with further instructions. You can also just start a chat with us by following this article:
I'm showing that we still haven't heard back from you. Is there anything else we can do to assist you?
I did respond privately to Benjamin C., as requested, with the info he said you needed. Just sent another note to be sure. I hope things are moving along - please let me know. Thanks.
Hello! I went and sent a PM and an email with resolutions! Sorry about the delay!