We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

/t5/Mozy-for-Mac/Cancel-and-refund-please/td-p/86933

ForumTopicPage

Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Announcements
Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
phd
Student
(0)
Solved (Go to Solution)

Cancel and refund please

Hi, 

 

I haven't been using Mozy for quite some time - it just stopped working and I got tired of trying to fix it. I forgot to cancel in time and was just charged an annual fee of $175.89. I'd like to see that refunded and cancel the service but could not find a way to do that other than posting oh this forum. Can you please send me in the right direction here?  Thank you.

 

Paul 

0 Reps
Benjamin_C
Moderator
(240)
Solution

Re: Cancel and refund please

We'll be happy to assist you with this! Because of the sensitive account information involved, I will be sending you a Private Message with further instructions. You can also just start a chat with us by following this article:

http://support.mozy.com/articles/en_US/FAQ/How-do-I-contact-Support

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
Tyler_W
Moderator
(72)

Re: Cancel and refund please

@phd

 

I'm showing that we still haven't heard back from you. Is there anything else we can do to assist you?

Tyler W.
Community Moderator, L1 Team Lead
0 Reps
phd
Student
(0)

Re: Cancel and refund please

I responded to the email I got from Benjamin C, with the information he requested. Please let me know if he didn't get that. Thanks. 

0 Reps
phd
Student
(0)

Re: Cancel and refund please

I did respond privately to Benjamin C., as requested, with the info he said you needed. Just sent another note to be sure. I hope things are moving along - please let me know. Thanks. 

0 Reps
Benjamin_C
Moderator
(240)

Re: Cancel and refund please

Hello! I went and sent a PM and an email with resolutions! Sorry about the delay!

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0 Reps
AllanH
Moderator
(203)

Re: Cancel and refund please

@phd

 

Were you able to get things taken care of? Please post if you still need help.

0 Reps
Tyler_W
Moderator
(72)

Re: Cancel and refund please

@phd

 

We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

 

Tyler W.
Community Moderator, L1 Team Lead
0 Reps