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tobiasue
Student
(0)
Solved (Go to Solution)

Invalid credentials. Re-enter your account information.

I have just created at MozyPro account and instaled the client rpm on my CentOs server. When i try activating the install using the mozyutil activate command i get An error saying: "Invalid credentials.  Re-enter your account information."

 

Any suggestions?

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Julius
Moderator
(154)

Re: Invalid credentials. Re-enter your account information.

@tobiasue

MozyPro for Linux requires a server user. The current user on your account is a "desktop" user. Log back to your account and create another user and make sure the user type is "server".  You should be able to activate MozyPro on your linux machine with a server user. Let's know if you've any questions.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
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Julius
Moderator
(154)

Re: Invalid credentials. Re-enter your account information.

@tobiasue

Some additional information, if you need to reset the user password follow these steps:

  1. Log in to the Admin Console at https://mozy.com/login.
  2. Click Search/List Users.
  3. Click the email address of the user whose password you want to change
  4. Click Change User Password in the upper right hand corner.
  5. Type the new password for the user in the Password field and again in the Confirm Password field.
  6. Click Save Changes.

Thank  you.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
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techkaiks
Moderator
(32)

Re: Invalid credentials. Re-enter your account information.

Hi There,

 

Were we able to help you resolve your issue?  Please let us know if there is anything further we can do to assist you.

 

Thanks,

 

techkaiks

Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support

MozyHome: https://wwwmozy.com/home/download/

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Kindle Fire: http://www.amazon.com/Mozy/dp/B004YF3KEU/ref=sr_1_1?ie=UTF8&qid=1359147973

iOS: https://itunes.apple.com/us/app/mozy/id427293902?mt=8
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Julius
Moderator
(154)
Solution

Re: Invalid credentials. Re-enter your account information.

See solution on a related thread http://community.mozy.com/t5/Mozy-for-Linux/Failed-to-authenticate-your-account-information/m-p/8341...

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
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