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tobiasue
Student
(0)
Solved (Go to Solution)

Failed to authenticate your account information.

When i try activaing my account I get this error. Running on a cloud server with CentOs installed.

 

Failed to authenticate your account information.
(ERROR: MACHINE SERIAL NUMBER UNAVAILABLE)
Re-enter your information.
If the problem continues, contact Support.

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Julius
Moderator
(154)

Re: Failed to authenticate your account information.

 

@tobiasue

MozyPro for Linux requires a server user. The current user on your account is a "desktop" user. Log back to your account and create another user and make sure the user type is "server".  You should be able to activate MozyPro on your linux machine with a server user. Let's know if you've any questions.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
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Julius
Moderator
(154)

Re: Failed to authenticate your account information.

@tobiasue

Some additional information, if you need to reset the user password follow these steps:

  1. Log in to the Admin Console at https://mozy.com/login.
  2. Click Search/List Users.
  3. Click the email address of the user whose password you want to change
  4. Click Change User Password in the upper right hand corner.
  5. Type the new password for the user in the Password field and again in the Confirm Password field.
  6. Click Save Changes.

Thank  you.

 

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
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tobiasue
Student
(0)

Re: Failed to authenticate your account information.

I have two users on my account. One desktop and one server. From my linux server i try connectin using the server user. 

 

Regards Tobias

0 Reps
Julius
Moderator
(154)
Solution

Re: Failed to authenticate your account information.

@tobiasue

 

Run the following command in Terminal:

 

sudo sed -i 's/;mozy.systemserialnumber=machinename-001/mozy.systemserialnumber=[MACHINE NAME]/' /etc/mozybackup.conf

 

***Replace place "[MACHINE NAME]" with your machine name.

 

Restart the Mozy service after.

 

Fore more information refer to this knowledge base article http://support.mozy.com/articles/en_US/Solution/Failed-to-get-Machine-Serial-Number

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
0 Reps
tobiasue
Student
(0)

Re: Failed to authenticate your account information.

OK - this seems to solve the problem. Thanks!

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