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Threads Date
error message 03-12-2017
Refund 03-09-2017
Announcements
Enter to Win a $50 Amazon Gift Card!
We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

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Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
Cethan_L...

Sensei Level 1

(26)

Using the Mozy Community

This tutorial explains how to use the Mozy Community to your advantage. This video includes an overview of the forum, joining the community and creating a post. The Community is a peer to peer forum, which helps you find answers, solve problems and communicate with Mozy community. Remember you must be a registered Mozy user to log in to the community.

 


 

 STEPS:

 

  1. Navigate to support.mozy.com and click Log In.
  2. Click on the community tab. If this is your first visit to the community, fill in a Log In name in the Login name field and read and accept the terms of service by checking the box “I have read and accept the terms of service”.  Click Submit.
  3. The community home page opens. Click My Settings if you wish to add or change your personal details. Click Save Changes. You can select an Avatar by clicking Avatar and selecting one of the images provided. As your rank in the community grows, you may select an external image as your avatar.
  4. On the community home page, you can search for community posts on any topics, using the Search box. You can read the Results.
  5. On the community home page, there are two categories; Introductions and Discussions. Introductions contain the rules and guidelines of the community and ways of communicating directly with the Mozy Support team.  There is included a suggestion box. Discussions is where most interactions occur. If you have an issue, find the appropriate board and insert your question.
  6. You can credit any responses or board posts by pressing the Thumbs Up button. Or if you find a post to be inappropriate, you can flag it to Mozy Support.

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