We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!

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Using the Mozy Community

This tutorial explains how to use the Mozy Community to your advantage. This video includes an overview of the forum, joining the community and creating a post. The Community is a peer to peer forum, which helps you find answers, solve problems and communicate with Mozy community. Remember you must be a registered Mozy user to log in to the community.





  1. Navigate to support.mozy.com and click Log In.
  2. Click on the community tab. If this is your first visit to the community, fill in a Log In name in the Login name field and read and accept the terms of service by checking the box “I have read and accept the terms of service”.  Click Submit.
  3. The community home page opens. Click My Settings if you wish to add or change your personal details. Click Save Changes. You can select an Avatar by clicking Avatar and selecting one of the images provided. As your rank in the community grows, you may select an external image as your avatar.
  4. On the community home page, you can search for community posts on any topics, using the Search box. You can read the Results.
  5. On the community home page, there are two categories; Introductions and Discussions. Introductions contain the rules and guidelines of the community and ways of communicating directly with the Mozy Support team.  There is included a suggestion box. Discussions is where most interactions occur. If you have an issue, find the appropriate board and insert your question.
  6. You can credit any responses or board posts by pressing the Thumbs Up button. Or if you find a post to be inappropriate, you can flag it to Mozy Support.

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