Latest from the Blog: How to Find Your Support ID
MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...
October Webinar: What are my options when contacting support?
We’ve designed Mozy to be easy to install and use but we know you might have questions along the way. In this month's webinar, Niall will discuss how to contact Mozy Support and the options available to you.
(Total run time: 35 mins)
Some highlights from the video contain:
Using the Mozy Community
Blog, Tutorial and Webinar access
Using the Idea Exchange
Using the Documentation and Knowledge Base section
Accessing the MySupport section of your account
Creating a case with Mozy support
Email, chat and phone support access
Using the Log Analyzer and understanding the Log Report
Understanding the Health Score for your account
Feel free to leave feedback in the comments below about anything in this video. In addition, we're always happy to hear from you on what topics you would like to see covered in future webinars. Let us know! We're here to help.