We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
October Webinar: What are my options when contacting support?
We’ve designed Mozy to be easy to install and use but we know you might have questions along the way. In this month's webinar, Niall will discuss how to contact Mozy Support and the options available to you.
(Total run time: 35 mins)
Some highlights from the video contain:
Using the Mozy Community
Blog, Tutorial and Webinar access
Using the Idea Exchange
Using the Documentation and Knowledge Base section
Accessing the MySupport section of your account
Creating a case with Mozy support
Email, chat and phone support access
Using the Log Analyzer and understanding the Log Report
Understanding the Health Score for your account
Feel free to leave feedback in the comments below about anything in this video. In addition, we're always happy to hear from you on what topics you would like to see covered in future webinars. Let us know! We're here to help.