We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
Community Manager


November Webinar: What happens to my files when my backup starts?

November's webinar details the process your data goes through when backing up to our servers. In addition, you can learn more about the Mozy architecture as well as front and back end services. 


(Total run time: 54 mins)



Some highlights from this video contain:


  • Mozy Architecture
  • Backup processes
  • Behind the Cloud


9 Step Mozy Backup Process:


  1. Connection and authentication
  2. Configuration and updates
  3. Parsing changes
  4. Encryption
  5. Data Transfer
  6. Encoding
  7. Checksum verification
  8. Logging
  9. Connection disconnect

Feel free to leave feedback in the comments below about anything in this video. In addition, we're always happy to hear from you on what topics you would like to see covered in future webinars. Let us know! We're here to help.


Thank you for using the Mozy community!

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Community Manager


All of our webinars can be found in the Tutorials section in the link below:



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Community Manager


December will not have a webinar due to the holidays, but we did post a Webinar Year in Review instead. Just in case you missed any of our previous webinars, you can find them all in one handy post!


If you have feedback or questions about the webinars in this post, please let us know by posting a comment below. In addition, if there are avenues of Mozy you feel have not been explored through our blog and webinar series, we would love to hear from you as well. We make this content for our customers, and we will be happy to explore new content per your suggestions. 


Happy Holidays to you all!

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Community Manager


Don't miss out on March '17 webinar for helpful tips on troubleshooting common issues:


March Webinar: My Backup Is Not Working, How Do I Fix It?

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