Latest from the Blog: How to Find Your Support ID
MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...
This tutorial will explain the different features of the support portal. This includes the Community, Knowledgebase, Documentation for the Mozy client, and of course how to contact support.
The Support portal, located at support.mozy.com, is designed for as a one stop to fill all of your needs. It is easy to get access to all of the channels that Mozy Support offers. Most customer issues have already been resolved. When we resolve a case we make sure to create a knowledge base article, add it to documentation, or it get's resolved in the community. Before you create a case, make sure you check these places for an answer to your question. Most issues can be resolved faster by searching for your answer than creating a case.
If you don't find what you are looking for then we recommend opening a ticket with support, going into a live chat, or calling us for support. The different levels of support are explained in this tutorial, but can also be found in this blog.
If you have any questions about this video, please post them below. If you need support, do not create a post in this tutorial. You will be best served by creating a post in the Mozy Support Community.