Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Threads Date
error message 03-12-2017
Refund 03-09-2017
Announcements
Enter to Win a $50 Amazon Gift Card!
We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

Don't miss it-the giveaway ends on 3/27!


Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That?
Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
Cethan_L...

Sensei Level 1

(26)

How to retrieve the log file for Mozy Support

This tutorial explains how to obtain the log file for Mozy Support if you are using a MozyHome Mac client.

 

 

STEPS:
 
  1. Customer support may require a log file. A log file is a record of the Mozy client’s activities and is helpful in troubleshooting problems. Click the Mozy icon while holding the Option (Alt on a Windows keyboard) key. You can alternatively simply right-click.
  2. Select Collect Log Files...
  3. A window appears, containing a list of all the Mozy log files on your computer. click the Collect Files button.
  4. All the logs are saved to a zip file, which is placed on your Desktop. Attach the file to an email and send to Mozy Support.
Please note: This tutorial is not intended as a forum thread but rather to provide support through the video and documentation within. Please post any questions in the support community.

0
Comments
nonniedi...

Villager

(0)

This guy speaks way too fast, which is very hard to understand anyway because of his accent. No way can I keep up with what he is saying, and i need help!

0
MozyBrianW
Moderator

(320)

If you are trying to collect your log files for Mozy support, hold down the Option key (Alt, if you have a Windows based keyboard) and then click on the Mozy icon in the menu bar. From there, you can now select "Collect log files for Mozy Support". Does this answer your question?

0
jlsalmon
Cook

(0)

I lost my files and reloaded them with Mozy,but I don't see them under My Documents. Is there something else I need to do?Mozy tells me lthe download is complete. Is there a help line/online I can go to? Their phone number says click on 'need help', but I don't see it. n

0