The Mozy Blog: Windows 10, FilterError0, and Digitally Signed Driver Errors
A new update has been released for the Windows client that resolves some issues users were experiencing with Windows 10. Check out the latest blog for details!
This tutorial explains how to obtain the log file for Mozy Support if you are using a MozyHome Mac client.
Customer support may require a log file. A log file is a record of the Mozy client’s activities and is helpful in troubleshooting problems. Click the Mozy icon while holding the Option (Alt on a Windows keyboard) key. You can alternatively simply right-click.
Select Collect Log Files...
A window appears, containing a list of all the Mozy log files on your computer. click the Collect Files button.
All the logs are saved to a zip file, which is placed on your Desktop. Attach the file to an email and send to Mozy Support.
Please note: This tutorial is not intended as a forum thread but rather to provide support through the video and documentation within. Please post any questions in the support community.