We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
This tutorial explains how to obtain the log file for Mozy Support if you are using a MozyHome Mac client.
Customer support may require a log file. A log file is a record of the Mozy client’s activities and is helpful in troubleshooting problems. Click the Mozy icon while holding the Option (Alt on a Windows keyboard) key. You can alternatively simply right-click.
Select Collect Log Files...
A window appears, containing a list of all the Mozy log files on your computer. click the Collect Files button.
All the logs are saved to a zip file, which is placed on your Desktop. Attach the file to an email and send to Mozy Support.
Please note: This tutorial is not intended as a forum thread but rather to provide support through the video and documentation within. Please post any questions in the support community.