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This tutorial explains how to obtain the log file for Mozy Support if you are using a MozyHome Mac client.
Customer support may require a log file. A log file is a record of the Mozy client’s activities and is helpful in troubleshooting problems. Click the Mozy icon while holding the Option (Alt on a Windows keyboard) key. You can alternatively simply right-click.
Select Collect Log Files...
A window appears, containing a list of all the Mozy log files on your computer. click the Collect Files button.
All the logs are saved to a zip file, which is placed on your Desktop. Attach the file to an email and send to Mozy Support.
Please note: This tutorial is not intended as a forum thread but rather to provide support through the video and documentation within. Please post any questions in the support community.