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zachm
Admin Emeritus

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How to replace a lost, stolen, or damaged computer (MozyHome)

If you need to recover your files to a new machine after your computer has been lost, stolen or damaged, Mozy can help.  This tutorial explains how.

 

Steps:

1. Log into your account at mozy.com/login

2. Click Devices

3. Check the box next to the machine you wish to restore files from and click "Restore all Files"

4. Choose 'Restore Manager' from the restore types and follow the prompts.

5. Install Restore Manager and choose where you want the restored files to go. If it is a new machine, do not restore them to the "Original Location." Restore the files somewhere that you can find them

6. Once the restore is complete, install the Mozy client

7. Select 'Replace Machine' option and choose the machine you are replacing

8. Select files for backup

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