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Latest from the Blog: How to Find Your Support ID
MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...

September's Webinar: User Groups: What are they good for?
This months webinar on 09/27 will look at User Groups: what they are, how to use them and how to get the most benefit from them for your organization. Register today!
Community Manager


How to ensure your account is healthy!

It's important to be aware of the status of your account and Mozy has numerous alerts, reports and notifications to keep you in the know about your backup history. Please watch the video below for all the details!



Highlights from this Webinar:




  • Which features can you use to monitor the health of your account?
    • Alerts
      • Email Alerts
      • Email Notifications
      • Signing up for the Mozy Newsletters
    • Reporting
      • There are several predefined reports which will can detail various aspects from your account including backup successes and failures, storage allocation and billing history. 
    • Support Console
      • Support Alerts
      • Health Scores
      • How to contact support
    • Proactive support
      • A new support feature currently available to our Pro, Enterprise and Reseller customers
      • If your backups are experiencing an issue, our system will automatically create a case for you. Our support team will then reach out to the administrator of the account to help resolve the issue. 
  • Walkthrough of account features (starting at 06:25)




Thank you for stopping by and as always, should you have any questions please reach out to us through the Mozy Community by starting a new thread, posting a comment below, or feel free to reach out to support.
Thank you for using the Mozy community forums!

Community Manager


All of our previous blogs and webinars can be found in the link below:


Mozy Blogs


Mozy Webinars


Should you have any questions, please let us know in the comments.

Community Manager


After you've watched the webinar, check out the latest community contest and tell us your personal story of a time when Mozy was really there for you. We want to hear about that time you thought all was lost, but luckily you had Mozy backup to restore your files. Leave your personal story in the comments below for a chance to win. All you have to do is leave a comment on our Community Feedback Giveaway blog post to enter to win $50!


Community Contest


Thank you so very much for being an essential part of our Community.




Proactive support seems like a great feature for all customers. 



And reports

Community Manager


Hi @danman


This would certainly be a great feature to have on all Mozy accounts. Please leave us some feedback in our Idea Exchange so we can bring this up with our developers. 


Have a great day!