We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

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http://community.mozy.com/t5/Mozy-Tutorial/How-to-ensure-your-account-is-healthy/ba-p/92936/label-name/mozy%20for%20windows

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Announcements
Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
ShawnL
Community Manager

(628)

How to ensure your account is healthy!

It's important to be aware of the status of your account and Mozy has numerous alerts, reports and notifications to keep you in the know about your backup history. Please watch the video below for all the details!

 

 

Highlights from this Webinar:

 

Overview

 

  • Which features can you use to monitor the health of your account?
    • Alerts
      • Email Alerts
      • Email Notifications
      • Signing up for the Mozy Newsletters
    • Reporting
      • There are several predefined reports which will can detail various aspects from your account including backup successes and failures, storage allocation and billing history. 
    • Support Console
      • Support Alerts
      • Health Scores
      • How to contact support
    • Proactive support
      • A new support feature currently available to our Pro, Enterprise and Reseller customers
      • If your backups are experiencing an issue, our system will automatically create a case for you. Our support team will then reach out to the administrator of the account to help resolve the issue. 
  • Walkthrough of account features (starting at 06:25)

 

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Thank you for stopping by and as always, should you have any questions please reach out to us through the Mozy Community by starting a new thread, posting a comment below, or feel free to reach out to support.
 
Thank you for using the Mozy community forums!

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Comments
ShawnL
Community Manager

(628)

All of our previous blogs and webinars can be found in the link below:

 

Mozy Blogs

 

Mozy Webinars

 

Should you have any questions, please let us know in the comments.

0 Reps
ShawnL
Community Manager

(628)

After you've watched the webinar, check out the latest community contest and tell us your personal story of a time when Mozy was really there for you. We want to hear about that time you thought all was lost, but luckily you had Mozy backup to restore your files. Leave your personal story in the comments below for a chance to win. All you have to do is leave a comment on our Community Feedback Giveaway blog post to enter to win $50!

 

Community Contest

 

Thank you so very much for being an essential part of our Community.

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Danman

Visitor

Proactive support seems like a great feature for all customers. 

Danman

Visitor

And reports

ShawnL
Community Manager

(628)

Hi @danman

 

This would certainly be a great feature to have on all Mozy accounts. Please leave us some feedback in our Idea Exchange so we can bring this up with our developers. 

 

Have a great day!

0 Reps
ShawnL
Community Manager

(628)

 

Join Us for This Month's Webinar!

Have you joined us for a Mozy Webinar yet? If not, you should! Every month, our trainer Niall takes some time to sit down and teach a webinar, or online class, on a specific Mozy-related topic. He also takes your questions and answers at the end of the Webinar, even if they're not related to the topic he discussed that day. It's a great way to learn more about your account and get some questions answered as well.

User Groups-What are they good for?
This month's Webinar topic will be User Groups, which are available to some MozyPro and MozyEnterprise customers. If you're unsure how to use User Groups, or why you might want them on your account, tune in to learn more.

The Details

 

  • When: Sep 27, 2017 at 9:00 PM PDT
  • Where: Register HERE
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ShawnL
Community Manager

(628)

Just in case you missed it, September's webinar has been posted.

 

User Groups: What are they good for?

 

Please let us know if you have any questions. 

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