Latest from the Blog: How to Find Your Support ID
MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...
It's important to be aware of the status of your account and Mozy has numerous alerts, reports and notifications to keep you in the know about your backup history. Please watch the video below for all the details!
Highlights from this Webinar:
Which features can you use to monitor the health of your account?
Signing up for the Mozy Newsletters
There are several predefined reports which will can detail various aspects from your account including backup successes and failures, storage allocation and billing history.
How to contact support
A new support feature currently available to our Pro, Enterprise and Reseller customers
If your backups are experiencing an issue, our system will automatically create a case for you. Our support team will then reach out to the administrator of the account to help resolve the issue.
Walkthrough of account features (starting at 06:25)
Thank you for stopping by and as always, should you have any questions please reach out to us through the Mozy Community by starting a new thread, posting a comment below, or feel free toreach out to support.