Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
New from the Blog: Take a Tour of the Mozy Admin Console
Take a tour of the Mozy Admin Console in Part 1, Part 2: Users & Machines, Part 3: SubPartners & SubAdmins, Part 4: Resources and Billing, and the most recent installment, Part 5: Graphs & Reports.

Looking for Support?
Create a new post with your question and our community members and moderators will be happy to help answer it for you! Don't forget to register!

Sensei Level 1


How do I troubleshoot my backups and restores (MozyHome)

This tutorial will show you how to access the History Tab in the MozyHome client where you will be able to view details of all your backups and restores. If you are experiencing problems with your backups you can use the History tab to help you get additional information about the problem.



1. Right click Mozy icon located in the task bar
2. Click Settings>More Settings
3. If prompted, enter your password then click Login
4. Click the History tab located at the top of the Window.
5. Click on any of the backups in the list
6. The Result section of this page will show successful or failed backups
7. If it is a failed backup it will display an error message here.  You can click on the error message and in most cases you will be given instructions on resolving the issue.