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error message 03-12-2017
Refund 03-09-2017
Enter to Win a $50 Amazon Gift Card!
We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

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Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That?
Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.

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How do I troubleshoot my backups and restores (MozyHome)

This tutorial will show you how to access the History Tab in the MozyHome client where you will be able to view details of all your backups and restores. If you are experiencing problems with your backups you can use the History tab to help you get additional information about the problem.



1. Right click Mozy icon located in the task bar
2. Click Settings>More Settings
3. If prompted, enter your password then click Login
4. Click the History tab located at the top of the Window.
5. Click on any of the backups in the list
6. The Result section of this page will show successful or failed backups
7. If it is a failed backup it will display an error message here.  You can click on the error message and in most cases you will be given instructions on resolving the issue.