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error message 03-12-2017
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Sensei Level 1


Creating Admins in the Admin Console

This tutorial outlines creating and listing "admins" on the Admin Console for MozyPro.





  1. Log in to your account at, using your admin email address and password.
  2. Click Add New Admin in the sidebar under the section Admins.
  3. When prompted, fill in the relevant information; Name, Email, Parent Admin (The admin above the new admin in the hierarchy), the User Group(s) which the new admin will belong to and the role to which they are assigned.
  4. When finished, click Save Changes. The new admin is sent an email to activate their account.
  5. If you wish to view the new admin, click the link List Admins in the sidebar under Admins and select the new admin from the list that appears. If the admin has not yet activated their account, you can activate here from the Admin Console. Click Activate Admin. Create a new a password at least 8 characters long. Click Save Changes and the admin is activated.

Please note: This tutorial is not intended as a forum thread but rather to provide support through the video and documentation within. Please post any questions in the support community.


Brian Tatro


The past administrator has retired. I have the same e-mail address but obviously have a different name. How do I deactivate her and add myself?



The first thing I would do if I were you is reset your password, (as you have access to the account in question).

After that, you would just need to log into the Admin Conosle, and change the information in question:




I don't have an Admin section on my sidebar. Is that no longer available in MozyPro? I need to be able to add admins and set up email alerts for them.



@JohnF   If you do not have an Admin section within your Mozy Admin console, please contact Sales to have that added to your account.  There is no cost, but because not all accounts need this, it does have to be enabled.


Once you are able to add your subadmins, then you can include them in the Email Alerts.  There will also be a section for Scheduled Reports you may want to take a look at as well.


If this helped you, please like the response given and press Accept as Solution.

Thank you,




Thank you!

Community Manager




For future reference, contact information for Sales can be found in the link below:


How can I contact Sales?