Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Threads Date
Restore files from co... 04-29-2017
Can't log in 04-27-2017
restores 04-27-2017
Getting notification ... 04-26-2017
MozyError0 for Window... 04-26-2017
The Mozy Blog: Windows 10, FilterError0, and Digitally Signed Driver Errors
A new update has been released for the Windows client that resolves some issues users were experiencing with Windows 10. Check out the latest blog for details!

April's Webinar: Protecting Your Data From Attack
In case you missed it, April's webinar has been posted!

Looking for support?
Create a new post with your question and our community members and moderators will be happy to help answer it for you!
Admin Emeritus


Accessing the support portal from the Mozy Dashboard.


Once you have logged into your account it is easy to access the support portal.  An even easier way to access the portal is to click the Support tab from the Mozy home page, or go to  To access the support portal from your dashboard just click the Help button located on the top right corner of the page.  A new tab will be opened and directed to the support portal page.  You will already be logged in so accessing My Support or the community will be very easy. 


If you have an account in the community you will automatically be logged in.  If you don't have an account you will be prompted to log in when you try to create a thread or reply to someone else's thread.  The Mozy Knowledge Base does not require authentication so you can start your search right away.


The Documentation page provides release notes and documentation for the Mozy product and features.


Accessing the My Support tab will allow you access to creating tickets or talking with support via phone or chat, depending on your account type.   To see what types of support are available to you please click here


If you have any other questions on the support process please feel free to ask them below and I will respond to you promptly.  If you have questions or need support and want to use the community just click here.