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error message 03-12-2017
Refund 03-09-2017
Announcements
Enter to Win a $50 Amazon Gift Card!
We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!

Don't miss it-the giveaway ends on 3/27!


Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That?
Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
zachm
Admin Emeritus

(401)

Accessing the support portal from the Mozy Dashboard.

 

Once you have logged into your account it is easy to access the support portal.  An even easier way to access the portal is to click the Support tab from the Mozy home page, or go to support.mozy.com.  To access the support portal from your dashboard just click the Help button located on the top right corner of the page.  A new tab will be opened and directed to the support portal page.  You will already be logged in so accessing My Support or the community will be very easy. 

 

If you have an account in the community you will automatically be logged in.  If you don't have an account you will be prompted to log in when you try to create a thread or reply to someone else's thread.  The Mozy Knowledge Base does not require authentication so you can start your search right away.

 

The Documentation page provides release notes and documentation for the Mozy product and features.

 

Accessing the My Support tab will allow you access to creating tickets or talking with support via phone or chat, depending on your account type.   To see what types of support are available to you please click here

 

If you have any other questions on the support process please feel free to ask them below and I will respond to you promptly.  If you have questions or need support and want to use the community just click here.

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