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Tammygogo
Sensei Level 2
(57)
Solved (Go to Solution)

Sync and video

I'm having an easy time backing up photos to Sync from my tablet but I can't seem to select a video I just took. Any clue why? 

0 Reps
PTNubs
Moderator
(272)

Re: Sync and video

Hi @Tammygogo

I'm thrilled to hear that you are using Sync to upload pictures and videos from your tablet.

 

I have a couple questions regarding your particular situation.

 

1) What type of tablet are we using? Android or iOS?

2) What is the make and model of the tablet?

3) Have you tried closing the Mozy app and re-launching it (or rebooting the tablet) to upload the new video?


Peter M
Community Moderator
0 Reps
Tammygogo
Sensei Level 2
(57)

Re: Sync and video

I'm on an iPad on the latest version. I think it's a first generation iPad? I will try this and update in a bit. Thx

angelag
Community Manager
(1235)

Re: Sync and video

@Tammygogo

 

Awesome, let us know how it goes!

Angela G.
Community Moderator/Technical Support
0 Reps
Tammygogo
Sensei Level 2
(57)

Re: Sync and video

So it seems I can upload a picture from my library or by taking it from the Sync app. Great. I can't seem to upload a video from my library but I can upload a video I take from the app. Not a deal breaker but weird?
0 Reps
Tammygogo
Sensei Level 2
(57)

Re: Sync and video

Anybody?

0 Reps
ShawnL
Community Manager
(625)

Re: Sync and video

@Tammygogo

Let me have a tech test this and see what we can come up with. 

 

I do apologize for the delay in response. 

 

Thanks!

Shawn L.
Community Manager
0 Reps
Benjamin_C
Moderator
(194)

Re: Sync and video

As of right now it doesn't seem to be working from your description. I personally would uninstall and re-install the Mozy Sync app. If that doesn't work, then there is no quick fix sadly. Let us know what happens. Past that, we are looking into the issue, but have no set time-frame of when it may be fixed. I'll create a case with your account, and let you know when we find anything out. 

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0 Reps
AngelinaS
Moderator
(222)

Re: Sync and video

@Tammygogo   Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0 Reps
ShawnL
Community Manager
(625)

Re: Sync and video

@Tammygogo

 

I'll give this a test on my own iPad and see what I can find. 

 

Thanks!

Shawn L.
Community Manager