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New from the Blog: How the Backup Process Works
Have you ever wondered what exactly is happening when you start a Mozy backup? This article explains the process in detail.

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StuInNh
Student
(0)
Solved (Go to Solution)

Restore Issues

Can't restore anymore.  Backs up but won,t restore.  I am using win 10.

0
angelag
Community Manager
(802)

Re: Restore Issues

Hi @StuInNh,

 

I'm so sorry to hear that you're having trouble restoring. Is it just through the client that you can't restore? Or can you not do a web restore either?

 

What exactly happens when you try to restore? Are you getting an error?

Angela G.
Community Moderator/Technical Support
0
StuInNh
Student
(0)

Re: Restore Issues

Hi

Wizard freezes, and online gives error.  I tried to delete program to download again but it won't delete.

Backup works though.

0
JaredG
Moderator
(470)
Solution

Re: Restore Issues

@StuInNh

 

If your still having problems with the restore wizard freezing then you should use a different browser.  If you are using Google Chrome then try using Fire Fox or Internet Explorer or just any browser other than the one you were using when the restore wizard was freezing up.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
angelag
Community Manager
(802)

Re: Restore Issues

Hi @StuInNh,

 

What exactly is the error you get and where in the process do you get it?

 

I'd love to help you resolve this, I just need to get a better idea of what exactly is happening.

Angela G.
Community Moderator/Technical Support
0
StuInNh
Student
(0)

Re: Restore Issues

Hi!

It seems it is working properly now.

 

Thanx!

0
AllanH
Moderator
(203)

Re: Restore Issues

@StuInNh

 

Glad you're no longer having issues. If restoring from the backup client and you encounter issues, it's a good idea to restore using our web interface with the Restore Manager app. For additional information on this, please see:

 

Using the web interface to create a restore:

https://support.mozy.com/articles/en_US/FAQ/Requesting-Web-Restore-for-All-Files

 

Using the Restore Manager app

https://support.mozy.com/articles/en_US/FAQ/Download-Files-with-Mozy-Restore-Manager

 

Please get in touch if you need assistance. 

 

Thanks!

0