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Alert: Attention macOS High Sierra Users: We are aware there may be some compatibility issues between macOS High Sierra and Mozy. Your backed up data remains protected. We will continue to provide updates as they become available.

Latest from the Blog: Thinking About Signing Up for MozyPro?
Are you a new customer looking to protect your business data? Or maybe you're a MozyHome user who needs to make sure their work-related documents are protected and are thinking of upgrading to MozyPro? See why you should and how to do it in today's post...

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StuInNh
Student
(0)
Solved (Go to Solution)

Restore Issues

Can't restore anymore.  Backs up but won,t restore.  I am using win 10.

0 Reps
angelag
Community Manager
(1235)

Re: Restore Issues

Hi @StuInNh,

 

I'm so sorry to hear that you're having trouble restoring. Is it just through the client that you can't restore? Or can you not do a web restore either?

 

What exactly happens when you try to restore? Are you getting an error?

Angela G.
Community Moderator/Technical Support
StuInNh
Student
(0)

Re: Restore Issues

Hi

Wizard freezes, and online gives error.  I tried to delete program to download again but it won't delete.

Backup works though.

0 Reps
JaredG
Moderator
(706)
Solution

Re: Restore Issues

@StuInNh

 

If your still having problems with the restore wizard freezing then you should use a different browser.  If you are using Google Chrome then try using Fire Fox or Internet Explorer or just any browser other than the one you were using when the restore wizard was freezing up.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
angelag
Community Manager
(1235)

Re: Restore Issues

Hi @StuInNh,

 

What exactly is the error you get and where in the process do you get it?

 

I'd love to help you resolve this, I just need to get a better idea of what exactly is happening.

Angela G.
Community Moderator/Technical Support
0 Reps
StuInNh
Student
(0)

Re: Restore Issues

Hi!

It seems it is working properly now.

 

Thanx!

0 Reps
AllanH
Moderator
(203)

Re: Restore Issues

@StuInNh

 

Glad you're no longer having issues. If restoring from the backup client and you encounter issues, it's a good idea to restore using our web interface with the Restore Manager app. For additional information on this, please see:

 

Using the web interface to create a restore:

https://support.mozy.com/articles/en_US/FAQ/Requesting-Web-Restore-for-All-Files

 

Using the Restore Manager app

https://support.mozy.com/articles/en_US/FAQ/Download-Files-with-Mozy-Restore-Manager

 

Please get in touch if you need assistance. 

 

Thanks!

0 Reps