We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
@pearson40 While you can remove files from Sync from the web page or on the computer, you want to be cautious as to the linked folder. When you installed Sync, did you keep the default settings, or did you select your personal user folder? If it is the latter, I recommend copying all files from within the Sync folder and paste them into a new folder on the desktop to ensure the files are not lost. Then uninstall the Mozy Sync software. Reboot the computer. Re-install but keep all default settings. Ensure all your files are still in the original location on your computer. Then any files/folders you want to Sync to your other computers/mobile devices, you can move into the Sync folder, as per http://support.mozy.com/articles/en_US/Documentation/mozy-t-add-to-sync-c
The reason you should not select your user folder to be the default Sync folder is because there are specific files/folders that constantly change as the programs are used. While this is great for the data files you wish to sync with your other linked devices, this can cause issues with the ability to Sync files as well as use unnecessary storage space for those files relating to installed programs.
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