Alert: Attention macOS High Sierra Users: We are aware there may be some compatibility issues between macOS High Sierra and Mozy. Your backed up data remains protected. We will continue to provide updates as they become available.
Latest from the Blog: Thinking About Signing Up for MozyPro? Are you a new customer looking to protect your business data? Or maybe you're a MozyHome user who needs to make sure their work-related documents are protected and are thinking of upgrading to MozyPro? See why you should and how to do it in today's post...
@pearson40 While you can remove files from Sync from the web page or on the computer, you want to be cautious as to the linked folder. When you installed Sync, did you keep the default settings, or did you select your personal user folder? If it is the latter, I recommend copying all files from within the Sync folder and paste them into a new folder on the desktop to ensure the files are not lost. Then uninstall the Mozy Sync software. Reboot the computer. Re-install but keep all default settings. Ensure all your files are still in the original location on your computer. Then any files/folders you want to Sync to your other computers/mobile devices, you can move into the Sync folder, as per http://support.mozy.com/articles/en_US/Documentation/mozy-t-add-to-sync-c
The reason you should not select your user folder to be the default Sync folder is because there are specific files/folders that constantly change as the programs are used. While this is great for the data files you wish to sync with your other linked devices, this can cause issues with the ability to Sync files as well as use unnecessary storage space for those files relating to installed programs.
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