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Mozy sync verification error after downloading-won't link

I cannot link my PC to Mozy Sync.

 

When I try to link the computer I get a verification error message stating that Sync is disabled on my account and that I should login to the account pages to enable it -

 

I don't see an option within the account pages to enable sync.

 

How do I enable Sync for my account?

0 Reps
Benjamin_C
Moderator
(213)

Re: Mozy sync verification error after downloading-won't link

Sync should be automatically setup on any MozyHome account, which is what it seems you have. I would suggest uninstalling and then re-installing MozySync:

 

http://support.mozy.com/articles/en_US/FAQ/How-do-I-Install-Mozy-Sync

 

 

Also, if the account in question is a MozyPro account, this is how you would activate sync for a User, in case this helps:

http://support.mozy.com/articles/en_US/FAQ/How-do-I-enable-sync-for-Users-in-my-Admin-Console

Last if this doesn't work, you may want to consider making a chat case with us via the article below, and we can look into it further:

http://support.mozy.com/articles/en_US/FAQ/How-do-I-contact-Support

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0 Reps
AngelinaS
Moderator
(220)
Solution

Re: Mozy sync verification error after downloading-won't link

@monhershaft  This link explains the error:  http://support.mozy.com/articles/en_US/Error_Message/Incompatible-Account-Sync-is-not-enabled-for-th...

 

Your account shows you have Sync enabled.  If you are still having trouble I recommend contacting chat support:  http://support.mozy.com/articles/en_US/FAQ/How-do-I-chat-with-support

 

If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0 Reps
JaredG
Moderator
(500)

Re: Mozy sync verification error after downloading-won't link

@monhershaft

 

As of now I see that Mozy Sync is enabled on your account.  Is Mozy Sync working now or are you still having the same problem?

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
Tyler_W
Moderator
(50)

Re: Mozy sync verification error after downloading-won't link

@monhershaft

 

Hello! Did the previous post answer your questions, or do you need anymore help from us? Please let us know!

Tyler W.
Community Moderator, L1 Team Lead
0 Reps
AngelinaS
Moderator
(220)

Re: Mozy sync verification error after downloading-won't link

@monhershaft   We feel like this issue has been resolved. We are marking the solution for future reference. Please let us know if you need any further assistance.

 

Thank you,

 

Angie
Moderator

0 Reps