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skiggs
Cook
(0)
Solved (Go to Solution)

Mozy Sync keeps crashing

After installing Mozy Sync on a Windows 8.1 64 bit PC, it launches the program but crashes immediately.  I have attached a screenshot of the error.

 

I tried running in compatibility mode, doing a fresh uninstall and install, and restarting the PC and doing a fresh install with no luck.

 

It states "Mozy Sync has stopped working  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."

 

Please help!  Thanks.

0 Reps
Benjamin_C
Moderator
(213)

Re: Mozy Sync keeps crashing

I'm sorry to hear that! Have you tried installing sync with Admin Credentials? (As in right click the install file and click 'run as administrator'). 

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
AngelinaS
Moderator
(220)

Re: Mozy Sync keeps crashing

@skiggs   I have seen this issue twice before.  It is caused by 3rd party software blocking the Sync from installing.  Usually a .dll file.  You can review the Windows Event Viewer to help identify the issue.  This issue will need to be resolved before MozySync can be installed.

 

If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

 

JaredG
Moderator
(503)
Solution

Re: Mozy Sync keeps crashing

@skiggs

 

Thank you for the screen shot.  I have done some research with AngelinaS and have a possible quick fix to this issue.  

I have created a case for you and have sent an email with instructions.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
Tyler_W
Moderator
(50)

Re: Mozy Sync keeps crashing

@skiggs

 

Did @JaredG's fix work for you?

Tyler W.
Community Moderator, L1 Team Lead
0 Reps
AngelinaS
Moderator
(220)

Re: Mozy Sync keeps crashing

@skiggs    Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0 Reps
JaredG
Moderator
(503)

Re: Mozy Sync keeps crashing

@skiggs 

 

Once you are able to test the instructions I sent from the case created, I'll follow up on this post with the results.

 

Thank you,

Jared
Mozy Support
0 Reps