Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Labels
Announcements
The Latest from The Mozy Blog: What's new with Mozy?
A couple new updates have been released for the Windows and Mac clients as well as some new features in the latest Linux client. Check out our latest blogs for all the details!

April's Webinar: Protecting Your Data From Attack
April's webinar will be presented on Wednesday, 04/26 at 9AM PDT. Sign up today!

Looking for support?
Create a new post with your question and our community members and moderators will be happy to help answer it for you!
roblad
Warrior
(5)
Solved (Go to Solution)

Lost Mozy from laptop

I lost a file from a Mozy sync folder.   I don't know what I did.  How can I restore it?

ShawnL
Community Manager
(434)
Solution

Re: Lost Mozy from laptop

@roblad

 

To restore a file from your Sync account, please see the steps below:

 

  1. Log in to your account at https://secure.mozy.com.
  2. MozyPro users will need to click sync from the list of machines, then click Restore Files in the upper right corner.
  3. Click on the Sync tab at the top of page.
  4. Navigate to the location of the file you want to restore.

 

Additional information can be found in the links below:

 

Can I access and restore my Sync files through my account?

 

How do I restore previous versions of files in sync?

 

If you have any trouble with your restore, please let us know and our community members will be happy to help! 

Shawn L.
Community Manager
AngelinaS
Moderator
(208)

Re: Lost Mozy from laptop

@roblad   Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0
JaredG
Moderator
(396)

Re: Lost Mozy from laptop

@roblad

 

We haven't heard back from you yet, were you able restore your data?

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0