We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
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Lost Mozy from laptop

I lost a file from a Mozy sync folder.   I don't know what I did.  How can I restore it?

Community Manager

Re: Lost Mozy from laptop



To restore a file from your Sync account, please see the steps below:


  1. Log in to your account at https://secure.mozy.com.
  2. MozyPro users will need to click sync from the list of machines, then click Restore Files in the upper right corner.
  3. Click on the Sync tab at the top of page.
  4. Navigate to the location of the file you want to restore.


Additional information can be found in the links below:


Can I access and restore my Sync files through my account?


How do I restore previous versions of files in sync?


If you have any trouble with your restore, please let us know and our community members will be happy to help! 

Shawn L.
Community Manager

Re: Lost Mozy from laptop

@roblad   Was the information provided in this thread helpful in answering your questions?

If this helped you, please like the response given and press Accept as Solution.

Thank you,


0 Reps

Re: Lost Mozy from laptop



We haven't heard back from you yet, were you able restore your data?


Please post any questions or comments.


Thank you,

Mozy Support
0 Reps