Latest from the Blog: Trending KB Articles This Week Check out the articles that are popular this week, and some other information and articles that can help you find further resolution if you're experiencing these issues.
Looking for Support? Create a new post with your question and our community members and moderators will be happy to help answer it for you!
I logged into Mozy Home, downloaded the Stash Beta, and then installed it on my PC. As part of the setup procedure, I am asked to provide my account credentials.
I enter the same credientials I used to log into my Mozy home account... and it tells me "Invalid credentials. Re-enter your account information and try again."
I logged out of my mozy account... tried again. Same result. Logged back into my mozy account... logged in fine. I use the same credentials for the stash account... I get the invalid credentials message again.
Normally when two accounts have the same email address, Stash authenticates to whichever account's password works. When both are the same, Stash prompts you to change one of the accounts' passwords so it can disambiguate the two accounts. (Yes, I just wanted to use a fancy word I learned from Wikipedia.)
In Stash 0.13, we changed some of the underlying mechanics of Stash authentication to add support for Active Directory. That might have broken something. I'll have Stash QA run a test to see and be back to you shortly.
So much for "shortly." My apologies for the delay in getting back.
We have been trying to replicate the problem that you reported and we're just not able to do so. Our lead developer Andrew tells me that we need to get your Stash log files. Since you cannot log in, we can't use the "Collect Logs" feature. So...
Find the file C:\Users\andrew\AppData\Local\Stash\Stash.log