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Beemer
Spy
(5)
Solved (Go to Solution)

Error **Removed**

Error message: "Mozy servers are currently unavailable. (Error **Removed**)"

Got this message for 57 files, after running sync overnight and downloading about 8 GB of files.

It says servers are unavailable but I am able to access files online.

 

JaredG
Moderator
(503)
Solution

Re: Error **Removed**

@Beemer

 

Have you tried pausing and resuming Sync?  If you right click on the Sync icon you will see an option to pause, then right click again and choose resume.  If this doesn't work then the easiest thing you can do is reinstall Sync and try again.  If for any reason none of this works then we can create a case for you and get the Sync logs from you and go from there.

 

Please post any questions or comments.

 

Thank you, 

Jared
Mozy Support
JaredG
Moderator
(503)

Re: Error **Removed**

@Beemer

 

Are you still receiving the same error?  Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
ShawnL
Community Manager
(146)

Re: Error **Removed**

@Beemer - Thank you for using the Mozy forums! If you have any additional questions, please reply to this topic thread and our community members will be happy to assist you!

 

Have a great day!

Shawn L.
Community Manager
0 Reps
Tyler_W
Moderator
(50)

Re: Error **Removed**

@Beemer I'm showing that Sync was last updated about 5 hours ago. Are you still noticing this issue?

Tyler W.
Community Moderator, L1 Team Lead
0 Reps
JaredG
Moderator
(503)

Re: Error **Removed**

@Beemer

 

We haven't  heard back from you yet, are you still having problems with Sync.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
Tyler_W
Moderator
(50)

Re: Error **Removed**

@Beemer it appears that Sync is still working.

 

We are going to go ahead and mark a solution in this thread, please let us know if you run into any other issues.

Tyler W.
Community Moderator, L1 Team Lead
0 Reps