Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Most Liked Users
User Reps Count
Latest from the Blog: Trending KB Articles This Week
Check out the articles that are popular this week, and some other information and articles that can help you find further resolution if you're experiencing these issues.

Looking for Support?
Create a new post with your question and our community members and moderators will be happy to help answer it for you!
Solved (Go to Solution)

"Authorization Failure" message

I know I'm not the only one getting the "Authorization Failure" error message when I try to access my SYNC folder on my smartphone or tablet.

This problem has been going on for approx a month now and I have not gotten any useful help from SUPPORT.

Is there anyone out there been able to solve this problem?

Let me know, I'm getting a little frustrated !!!



0 Reps

Re: "Authorization Failure" message

Same problem, cannot find a solution.  Is Mozy listing

0 Reps

Re: "Authorization Failure" message

I will talk to the Sync team on Monday and try to nail down a status on this for you.


Thanks for your patience on this.



0 Reps

Re: "Authorization Failure" message

@lauriealb @Steve1

The release of a bugfix for the mobile app was deployed today. This should fix all issues related to 'Error Authorization failure' on Android , or , "ERROR The server did not respond. Please try again" on iOS. If you still have any problems please let's know.

Note: No App upgrade is required. The fix was applied to the current version. Thank you for your patience.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
0 Reps