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Solved (Go to Solution)

"Authorization Failure" message

I know I'm not the only one getting the "Authorization Failure" error message when I try to access my SYNC folder on my smartphone or tablet.

This problem has been going on for approx a month now and I have not gotten any useful help from SUPPORT.

Is there anyone out there been able to solve this problem?

Let me know, I'm getting a little frustrated !!!




Re: "Authorization Failure" message

Same problem, cannot find a solution.  Is Mozy listing


Re: "Authorization Failure" message

I will talk to the Sync team on Monday and try to nail down a status on this for you.


Thanks for your patience on this.




Re: "Authorization Failure" message

@lauriealb @Steve1

The release of a bugfix for the mobile app was deployed today. This should fix all issues related to 'Error Authorization failure' on Android , or , "ERROR The server did not respond. Please try again" on iOS. If you still have any problems please let's know.

Note: No App upgrade is required. The fix was applied to the current version. Thank you for your patience.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer