We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.



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"Authorization Failure" message

I know I'm not the only one getting the "Authorization Failure" error message when I try to access my SYNC folder on my smartphone or tablet.

This problem has been going on for approx a month now and I have not gotten any useful help from SUPPORT.

Is there anyone out there been able to solve this problem?

Let me know, I'm getting a little frustrated !!!



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Re: "Authorization Failure" message

Same problem, cannot find a solution.  Is Mozy listing

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Re: "Authorization Failure" message

I will talk to the Sync team on Monday and try to nail down a status on this for you.


Thanks for your patience on this.



0 Reps

Re: "Authorization Failure" message

@lauriealb @Steve1

The release of a bugfix for the mobile app was deployed today. This should fix all issues related to 'Error Authorization failure' on Android , or , "ERROR The server did not respond. Please try again" on iOS. If you still have any problems please let's know.

Note: No App upgrade is required. The fix was applied to the current version. Thank you for your patience.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
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