Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Labels
Announcements
Community Feedback Contest Winners Announced!
The Winners from the Mozy Community Feedback Contest have been announced! Did you win? See who won a $50 Amazon Gift Card on the blog yesterday...

Did you miss the March Webinar?
It's Okay, we've got the replay. If you've ever wanted to know how to diagnose and troubleshoot basic Mozy problems this is the webinar for you. Catch the replay and leave your questions here: March Webinar: My Backup Is Not Working, How Do I Fix It? .
djdaedalus
Assassin
(4)
Solved (Go to Solution)

iphone/ipad app issue - The server did not respond

When i attempt to access multiple directories via the iphone/ipad app it fails with the follow error:

 

The server did not respond. Please try again.

 

i've seen another message pertaining to this but the issue appears server side.

 

has a fix been devised?

 

0

Re: iphone/ipad app issue - The server did not respond

I am having the same issue - I have a personal account where there is not a problem.  The issue only comes up with our business account where we have  roughly 25 gb of documents/pdfs organized in multiple layers of folders and subfolders.  The issue only arises when using the Iphone to explore the backed-up folders/files.

0
djdaedalus
Assassin
(4)
Solution

Re: iphone/ipad app issue - The server did not respond

look at this link -

 

http://community.mozy.com/t5/Mozy-app-for-iOS-iPhone-iPad/app-doesn-t-like-quot-amp-quot-in-folder-n...

 

i had & in my folder names... removing them fixed the problem for me.

Highlighted
Mobilator3
Elite Level 1
(5)

Re: iphone/ipad app issue - The server did not respond

We had the ampersand issue (fixed in 1.2) and also a server deployment issue (also fixed) around this. So hopefully this is no longer an issue.

 

0