Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Labels
Announcements
Are you registered for the Mozy Community?
The Mozy Community is a fantastic place to ask questions, get support, and provide valuable input on other issues and feature requests. If you're not, go ahead and register for the Mozy Community today!

If you are registered, but unsure how to participate, learn how to create a new forum topic, or how to reply to a forum topic in the Mozy Community.


Upcoming Webinar: Make Sure you're Covered for the New Year!
How do you know if you’re getting top performance from the Mozy backup software? In our first webinar for 2017 you’ll learn about file selection, scheduling and performance options. You’ll also learn how to avoid common mistakes that might impede backup performance. Join us on January 25 at 10:00 a.m. MST for this hour-long webinar.

Register to join this webinar HERE.
djdaedalus
Assassin
(4)
Solved (Go to Solution)

iphone/ipad app issue - The server did not respond

When i attempt to access multiple directories via the iphone/ipad app it fails with the follow error:

 

The server did not respond. Please try again.

 

i've seen another message pertaining to this but the issue appears server side.

 

has a fix been devised?

 

0

Re: iphone/ipad app issue - The server did not respond

I am having the same issue - I have a personal account where there is not a problem.  The issue only comes up with our business account where we have  roughly 25 gb of documents/pdfs organized in multiple layers of folders and subfolders.  The issue only arises when using the Iphone to explore the backed-up folders/files.

0
djdaedalus
Assassin
(4)
Solution

Re: iphone/ipad app issue - The server did not respond

look at this link -

 

http://community.mozy.com/t5/Mozy-app-for-iOS-iPhone-iPad/app-doesn-t-like-quot-amp-quot-in-folder-n...

 

i had & in my folder names... removing them fixed the problem for me.

Highlighted
Mobilator3
Elite Level 1
(5)

Re: iphone/ipad app issue - The server did not respond

We had the ampersand issue (fixed in 1.2) and also a server deployment issue (also fixed) around this. So hopefully this is no longer an issue.

 

0