We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

http://community.mozy.com/t5/Mozy-App-for-Mobile/iPhone-iOS-v-8-3-getting-error-quot-The-server-did-not-respond/td-p/83489

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vavelar
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(0)
Solved (Go to Solution)

iPhone iOS v. 8.3 getting error "The server did not respond. Please try again"

Weather on Wi-Fi or on LTE, I cannot access any files on my iPhone or iPad.
iPhone iOS v. 8.3 getting error "The server did not respond. Please try again" when trying to access files.
I can access the files fine on my laptop however.

Any idea? Very frustrating.
0 Reps
Techalder
Moderator
(254)

Re: iPhone iOS v. 8.3 getting error "The server did not respond. Please try again"

I checked with other techs and there seems to be an issue that our engineers are working on.  There isn't an ETA as of yet that I can report so we will try and get that posted up as quickly as possible.  Keep checking back on the forum for updates...

 

 

Tech  :-)

Piloo
Warrior
(3)

Re: iPhone iOS v. 8.3 getting error "The server did not respond. Please try again"

Same problem for me ;(

jlombard
Student
(0)

Re: iPhone iOS v. 8.3 getting error "The server did not respond. Please try again"

Ditto for me as well.  Same issue with the "server not responding..." On certain folders.

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mb93
Cook
(0)

Re: iPhone iOS v. 8.3 getting error "The server did not respond. Please try again"

Yep, I'm getting the same error. For me it is the root folder so all my files are unavailable on my iPhone. Pretty disappointed.

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Jamin
Cook
(0)

Re: iPhone iOS v. 8.3 getting error "The server did not respond. Please try again"

Ditto, just to report the same error here. I can access my main hardrive ( C: ) but not by second internal hardrive ( D: ). It's been like this for a couple of months now. Any updates?

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Julius
Moderator
(154)
Solution

Re: iPhone iOS v. 8.3 getting error "The server did not respond. Please try again"

@vavelar @Piloo @jlombard @mb93 @Jamin

The release of a bugfix for the mobile app was deployed today. This should fix all issues related to 'Error Authorization failure' on Android , or , "ERROR The server did not respond. Please try again" on iOS. If you still have any problems please let's know. Thank you for your patience.

If a response has resolved your issue please mark it as a solution to help the Mozy community.

Mozy Support Engineer
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Jamin
Cook
(0)

Re: iPhone iOS v. 8.3 getting error "The server did not respond. Please try again"

Fixed for me! Many thanks!
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jlombard
Student
(0)

Re: iPhone iOS v. 8.3 getting error "The server did not respond. Please try again"

All set, working now! Thanks!

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