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longobongo
Student
(0)
Solved (Go to Solution)

iOS App

Unable to access folders or documents via the iOS app because of the connection "Timing Out" and no mobile website as an alternative to access via iPad or iPhone.

0
Fryer
Moderator
(539)

Re: iOS App

Looks like the restore for your user is loading ok now. Maybe it was a temp issue. Are you still having an issue?

-
Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support
Senior Engineer

Term and conditions
http://mozy.com/terms

Latest Download
https://mozy.com/download/
longobongo
Student
(0)

Re: iOS App

Still having the same issue. I've tried uninstalling and reinstalling the app but same issue. App gets stuck loading a given folder or if I am able to get through to a given folder it is extremely slow. Typically just times out and never loads.
0
Fryer
Moderator
(539)

Re: iOS App

What version of iOS are you running? Which device is it running on? What are you using for your data connection?

-
Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support
Senior Engineer

Term and conditions
http://mozy.com/terms

Latest Download
https://mozy.com/download/
0
longobongo
Student
(0)

Re: iOS App

Running iOS 7.1.2 on both an iPhone and iPad and I've tried both wi-fi and cellular LTE connection.  The same issue persists; however, if I swipe down while the app is loading a folder it sometimes seems to refresh and will then load the next folder.  It's still inconsistent on whether it works at all though.

0
dillon
Community Manager
(145)
Solution

Re: iOS App

@longobongo ,

 

Mozy is soon to release a new version of our mobile app which will improve on this and other pressing issues affecting iOS devices. 

 

Please let us know if this issue continues. 

Thanks,

Dillon
Mozy Senior Support Technician
Sync | Linux | Restore SME
0
carlco
Moderator
(159)

Re: iOS App

Hi there,

 

 

Are you still having this issue?

 

Thank you,


Carl Cochran
Mozy L2 Support Engineer
0