Enter to Win a $50 Amazon Gift Card! We've decided to redesign our Mozy Community and we want YOUR feedback. Run on over to our Community Feedback Giveaway and tell us what you think about our current Community, what you'd like to see from a new Community design, or anything else Community-related for a chance at a $50 gift card!
Don't miss it-the giveaway ends on 3/27!
Join Us for the March Webinar: My Backup Is Not Working, How Do I Fix That? Have you ever wondered how to troubleshoot your backups when they're missed or stop working fully? Join us on March 29th at 9AM PST while we walk you through some basic troubleshooting and your options for fixing backup issues with Support. Register HERE.
I am trying to log into the android app I downloaded on my Samsung phone, but when I put in my email and password (which work fine for web login), it tells me I have to enter a valid email address. What's up with that?
As you are a MozyPro account, the Mozy Mobile app is requesting your user credentials, which may be different than your admin credentials used to sign into Mozy. Mozy Mobile is for user access, meaning to view and download files backed up. This is why it requires user credentials.