Are you registered for the Mozy Community? The Mozy Community is a fantastic place to ask questions, get support, and provide valuable input on other issues and feature requests. If you're not, go ahead and register for the Mozy Community today!
Upcoming Webinar: Make Sure you're Covered for the New Year! How do you know if you’re getting top performance from the Mozy backup software? In our first webinar for 2017 you’ll learn about file selection, scheduling and performance options. You’ll also learn how to avoid common mistakes that might impede backup performance. Join us on January 25 at 10:00 a.m. MST for this hour-long webinar.
I thought since private key facility was added to Mozy mobile I might try it out. I downloaded the app, and can browse my files, but when I try to view them, I get a message that the private key is wrong.
I have entered my private key by copying text from an email. I have verified on my PC at home that this is the correct key. My key contains carriage returns and punctuation, and therefore I suspect the password box on the iPad is not accepting the text pasted into it correctly.
Dylan72 - We have tested this scenario very thoroughly in exactly this way, using eccentric characters. It is difficult to debug this without the actual key that you are using. You can provide your key or something similar and we will be happy to test it and let you know. If this option is feasible, let me know and I will create a support case for tracking purposes.
If a response has resolved your issue, please mark it as a solution to help the Mozy community.
Don't bother with providing us the key. We isolated the problem. It turns out that your notion about carriage returns causing this was spot on. Although the Android app can handle them just fine, our iOS app cannot.
We can fix it, but with the App Store approval process being what it is, I'll have a hard time convincing our developers to patch in the fix prior to our next release. That's a couple months away. Can you bear the wait?